RETURN: Due to the nature of our products, all sales are final and cannot be exchanged.

REFUND: If you received a package that has suffered any damage during shipment you'll need to inform us in 7 calendar days from the delivery date.

To open and file the claim please email sales@allpurebrand.com the following (no claims will be processed unless this documentation is submitted):

• Picture or video of the damaged item(s).
• Picture of the shipping box the products were delivered in.
• Picture of the shipping label on the shipping box.

We are unable to process a claim of a product damaged during transportation after 7 calendar days from the delivery date.

If you discard the products, and are unable to provide documentation of the damaged item(s), we will not be able to honor a refund / replacement.